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Shipping policy


Thank you for visiting and shopping with The Business End Online. Below are the terms and conditions that outline our Shipping Policy.

Domestic Shipping (United Kingdom)

Shipment Processing Time
All orders are processed within 1 business day. Orders are not shipped or delivered on weekends or public holidays.
During periods of high order volume, shipments may experience minor delays. If there is a significant delay with your order, we will notify you via email or phone.

Shipping Rates & Delivery Estimates
Shipping charges are calculated and displayed at checkout. Delivery options:

  • Royal Mail 48hr — 2–3 business days — Free

  • Royal Mail Special — 1 business day — £6.50

Overnight delivery is only available for addresses within the UK mainland.
Delivery delays can occasionally occur.

Shipping to P.O. Boxes
We ship to P.O. Box addresses located within the UK mainland.

Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive a Shipment Confirmation email with tracking details. Tracking numbers typically become active within 24 hours.

Customs, Duties, and Taxes
The Business End Online is not responsible for any customs fees, tariffs, or taxes applied after shipping. All such charges are the customer’s responsibility.

Damaged Shipments
The Business End Online is not liable for products damaged or lost during shipping.
If you receive a damaged shipment, please contact the carrier directly to file a claim.
Please save all packaging materials and damaged goods before filing your claim.

International Shipping

Global Shipping Information
At The Business End, we proudly ship worldwide! Whether you're down the road or across the ocean, we’re ready to deliver the tech you need.

Where We Ship
We ship internationally to customers across Europe, North America, Asia, Australia, and more.

Shipping Rates
Shipping costs are calculated at checkout based on your location and the size/weight of your order. Full shipping charges are shown before completing your purchase.

Shipping Carriers
We partner with trusted carriers to ensure secure and efficient delivery:

  • Royal Mail

  • Evri

  • DHL

  • UPS

Estimated Delivery Times

  • Europe: 3–7 business days

  • Rest of the World: 5–10 business days

Delivery times are estimates and may vary depending on your location and local customs.

Handling Time
Orders are shipped within 1–2 business days after payment is confirmed.

Customs, Duties, and Taxes

  • VAT is included in all product prices listed on our website.

  • International customers are responsible for any additional taxes, import duties, or customs charges required by their country.

Tracking Information
All orders include Track and Trace service.
You will receive a tracking number via email once your order has been dispatched.

Important Shipping Policies

  • Lost Packages: If a package is lost in transit and there is no proof of delivery (e.g., signature confirmation), we will send a replacement at no additional cost.

  • Returns:

    • Customers are responsible for arranging the return of items.

    • If the return is due to an error on our part, we will reimburse the product cost and return shipping costs.

    • All other returns are the customer’s responsibility.

Shipping Restrictions
Due to shipping regulations, we do not ship laptop batteries internationally.

The Business End — Fast, Reliable, Worldwide Shipping.

Last Updated: April 2025