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Shipping policy

Shipping & Delivery Policy

Last updated: 25 August 2026

The Business End Online is a UK-based technology retailer supplying computer hardware, software and related products to customers throughout the United Kingdom and internationally where available.

This policy explains our dispatch, delivery and international shipping arrangements.

1. UK Delivery

We offer FREE standard delivery to UK Mainland addresses on eligible orders unless otherwise stated during checkout or on the individual product listing.

Available delivery options will be displayed at checkout.

Orders are dispatched from the United Kingdom.

2. Order Processing & Dispatch

We aim to process and dispatch orders as quickly as possible.

Orders are normally dispatched within 1 business working day after cleared payment has been received, unless a different dispatch time is stated on the product page.

Orders placed during weekends, UK public holidays or outside normal processing hours may be processed on the next working day.

Once your order has been dispatched, you may receive confirmation and tracking information where a tracked service is being used.

3. UK Delivery Services

Depending on the size, weight, value and destination of your order, we may use:

  • Royal Mail

  • Evri

  • Other recognised UK courier services where appropriate

Higher-value products may be sent using tracked, signed-for or enhanced delivery services.

The delivery service used may vary depending on the product.

4. UK Delivery Times

Most UK orders are expected to arrive within approximately 1–3 working days after dispatch when using our standard delivery service.

This is an estimated delivery period rather than a guaranteed delivery date.

Certain products or destinations may take longer.

Where an express or guaranteed service is available, this will be shown as an option where applicable.

5. Free UK Mainland Delivery

Where we advertise Free UK Mainland Delivery, there is no additional standard delivery charge for eligible orders to UK Mainland addresses.

Additional charges may apply to certain destinations or specialist delivery requirements where these are displayed during checkout.

6. Tracking

Where tracking is available, tracking information will normally be provided after your order has been dispatched.

Please allow sufficient time for the carrier's tracking system to update after receiving your dispatch confirmation.

Some lower-value delivery services may provide limited tracking or delivery confirmation rather than full point-to-point tracking.

7. Delivery Address

Please check your delivery address carefully before completing your order.

We will normally dispatch your order to the delivery address supplied during checkout.

Once an order has been dispatched, we may be unable to change the delivery address.

If you notice an error after ordering, contact us immediately at:

info@thebusinessendonline.co.uk

We will attempt to help where possible, but we cannot guarantee that an address can be changed after an order has entered the dispatch process.

8. International Delivery

We may deliver selected products internationally where international delivery is offered during checkout.

International delivery availability depends on factors including:

  • Destination country

  • Product type

  • Product value

  • Size and weight

  • Carrier availability

  • Import restrictions

Not every product can necessarily be shipped to every country.

9. International Delivery Times

International delivery times vary considerably depending on the destination and delivery service.

As a general guide, international orders may take approximately 7–15 working days after dispatch, although some destinations may take longer.

International delivery estimates are not guaranteed.

Customs processing, local postal services and other circumstances outside our control may affect delivery times.

10. Customs, Import VAT & Duties

International orders may be subject to customs duties, import VAT, taxes, clearance fees or other charges imposed by the destination country.

Unless expressly stated otherwise during checkout, these charges are the responsibility of the recipient.

The Business End Online does not control charges imposed by overseas customs authorities.

Customers ordering internationally are responsible for checking any applicable import requirements before purchasing.

11. Customs Delays

International shipments may be inspected or held by customs authorities.

Customs processing is outside our control and can occasionally cause significant delays.

A customs delay does not necessarily mean that a shipment has been lost.

Where tracking is available, we recommend checking the tracking information for the latest status.

12. Delivery Delays

We make reasonable efforts to dispatch orders promptly, but delivery itself is carried out by independent postal and courier companies.

Occasional delays can occur due to circumstances including:

  • Severe weather

  • Transport disruption

  • Industrial action

  • High seasonal demand

  • Customs processing

  • Carrier network disruption

  • Incorrect or incomplete delivery information

If your order is significantly delayed, please contact us and we will investigate with the carrier where appropriate.

13. Lost Orders

If an order has not arrived within the expected delivery period, please contact us.

Before contacting us, please check:

  • Your tracking information

  • The delivery address supplied with the order

  • Whether delivery has been attempted

  • Whether the parcel has been left in a designated safe place

  • Whether another member of your household has accepted it

  • Whether the carrier has provided additional delivery instructions

Where appropriate, we will investigate the shipment with the delivery company.

Your statutory rights remain unaffected.

14. Damaged Parcels

If your parcel arrives visibly damaged, please photograph the external packaging before opening it where reasonably possible.

If the product inside has also been damaged, contact us as soon as possible at:

info@thebusinessendonline.co.uk

Please include your order number and photographs of the packaging and damaged product where possible.

This helps us investigate the damage with the delivery company.

Your statutory rights regarding damaged or faulty goods remain unaffected.

15. Failed Delivery Attempts

If a carrier is unable to deliver your order, they may:

  • Attempt delivery again

  • Leave the parcel in an authorised safe place

  • Deliver it to a collection point

  • Return it to a local delivery office

  • Return the parcel to us

Please follow any instructions provided by the carrier.

16. Orders Returned to Sender

If an order is returned to us because of an incorrect or incomplete address, repeated failed delivery attempts, failure to collect the parcel or another circumstance attributable to the recipient, please contact us.

We will discuss the available options, which may include redelivery or a refund where appropriate.

Additional delivery charges may apply where a new delivery is requested following an unsuccessful delivery caused by incorrect customer-provided information or failure to collect the parcel.

This does not affect your statutory rights.

17. High-Value Orders

Higher-value products may require additional delivery security.

Depending on the order, we may use:

  • Tracked delivery

  • Signed-for delivery

  • Enhanced compensation services

  • Age or identity verification where legally necessary

We may also retain appropriate dispatch records for fraud prevention and delivery verification purposes.

18. Software & Digital Products

Not every software product requires physical delivery.

Some software products may be supplied as:

  • Physical software packages

  • DVDs or other installation media

  • Licence documentation

  • Product keys or licences supplied electronically

The delivery method will be stated in the relevant product listing.

Where a product is supplied entirely digitally, physical shipping times do not apply.

19. Multiple-Item Orders

Where an order contains several products, we may occasionally dispatch the products separately.

If your order is split into multiple shipments, the parcels may arrive at different times.

Where appropriate, separate tracking information may be provided.

20. Contact Us About Delivery

If you have a question about an order or delivery, contact:

The Business End Online

Email: info@thebusinessendonline.co.uk

Telephone: 0333 455 9021

Postal address:
61 Eastcliff
Bristol
BS20 7AB
United Kingdom

Please include your order number when contacting us about an existing order.