Customer Support & Aftercare
We're Here to Help — Before & After Your Purchase
At The Business End Online, our service doesn't end when your order arrives.
Whether you're purchasing software, a laptop, computer components or accessories, we're here to help make your buying experience straightforward.
- Pre-Purchase Advice – Questions about compatibility or product suitability? Contact us before ordering.
- Installation Guidance – Clear instructions and installation assistance for applicable software purchases.
- Technical Support – Help with product-related queries, software installation and activation issues.
- After-Sales Assistance – Support with order enquiries, returns and warranty matters.
Buy With Confidence
Reliable products, straightforward advice and customer support from start to finish.
MacBook Pro 13" 2016 A1708 2.0GHz Space Grey Lower Bottom Casing 923-01128
Shipping & Delivery
Fast, Secure UK & International Shipping
At The Business End Online, we aim to process and dispatch orders promptly, ensuring your purchases arrive safely and securely.
UK Delivery
- Orders are carefully packaged and dispatched using appropriate delivery services.
- Available shipping options, estimated delivery times and costs are displayed at checkout.
- Tracking information is provided where available.
International Delivery
- We ship worldwide to supported destinations.
- Delivery times vary depending on your location and the shipping service selected.
- International orders may be subject to customs duties, taxes or import charges.
Digital Products
- Where digital delivery is offered, software licences and installation instructions are supplied electronically.
- Delivery arrangements are specified on the individual product listing.
Need Assistance?
Our customer support team is available to help with shipping enquiries, delivery updates and order-related questions.
Returns & Warranty
Shop With Confidence
At The Business End Online, customer satisfaction and reliable after-sales support are important to us.
Returns
- Eligible consumer purchases can be returned within 14 days of delivery, subject to applicable cancellation rights.
- Please contact us before returning an item so we can provide the appropriate instructions.
- Items should be returned complete, with original accessories and packaging where reasonably possible.
- Faulty, damaged or incorrectly supplied products will be handled in accordance with your statutory consumer rights.
Product Warranty
- Products are covered by applicable manufacturer warranties and statutory consumer rights.
- Warranty terms and periods may vary depending on the product.
- If an item develops a fault, please contact us for assistance.
Software & Digital Products
- Software purchases may have specific cancellation conditions, particularly where sealed software has been unsealed or digital content has been supplied with the required consent and acknowledgement.
- Installation and activation assistance is available for software purchased from us.
- Your statutory rights remain unaffected.
Customer Support
If you experience a problem with your purchase, contact The Business End Online with your order details. We'll work with you to resolve the issue as quickly as possible.
RATED "EXCELLENT" 14,000+ 5-STAR REVIEWS
200K+ HAPPY CUSTOMERS
11 Nov - 13 Nov estimated delivery
07 Nov
Order placed
08 Nov - 09 Nov
Dispatched
11 Nov - 13 Nov
Delivered